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22. Peters, S The Inner Chimp

23. Mehrabian, A (1981) Silent Messages: Implicit Communication of Emotions and Attitudes

24. Epley, N (2014) Mindwise: How we understand what others think, believe, feel and want

25. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us

26. Self, R (ed) (2005) The Neville Chamberlain Diary Letters: The Downing Street Years

27. Cook, M (1998) Personnel Selection: Adding Value through People

28. Epley, N (2014) Mindwise: How we understand what others think, believe, feel and want, p 31

29. Vanderbilt, T (2016) You May Also Like: Taste in an Age of Endless Choice

30. Maddocks, J (2014) Emotional Intelligence at Work – how to make change stick

Chapter 2

1. Nash, S (2011) Contextual Coaching

2. Costa, P and McCrae, R (1985) The NEO Personality Inventory Manual

3. Cain, S (2012) Quiet: The Power of Introverts in a World that Can't Stop Talking

4. Kendall, E (1998) Myers Briggs Type Indicator: European English Edition

Chapter 3

1. Marston, W M (1928) Emotions of Normal People

2. Berens, L (2011) Interaction Essentials: Three keys to effective relationships in the workplace and beyond

3. Nash, S (2011) Contextual Coaching

4. Cole, A www.cole-face.co.uk

Chapter 4

1. Thomas Kilmann conflict inventory

Chapter 5

1. Thomas Kilmann conflict inventory

Chapter 6

1. Thomas Kilmann conflict inventory

Chapter 7

1. Thomas Kilmann conflict inventory

Chapter 8

1. Newman, M (2014) Emotional Capitalists: The Ultimate Guide to Developing Emotional Intelligence for Leaders

2. Heinrichs, J (2013) Thank you for Arguing: What Aristotle, Lincoln, and Homer Simpson can teach us about the Art of Persuasion

Chapter 13

1. Mehrabian, A (1981) Silent messages: Implicit communication of emotions and attitudes

2. O'Connor, J and Seymour, J (1990) Introducing NLP: Psychological Skills for Understanding and Influencing People

3. Powell, J (1999) Why am I afraid to tell you who I am?

4. Galbraith, J K (1971) Economics, Peace and Laughter

5. Senge, P (1994) The Fifth Discipline Fieldbook

Chapter 14

1. Goleman, D, Boyatzis, R and McKee, A (2004) Primal Leadership

2. Corporate Leadership Council

3. Sigal Barsade, Prof of Management, Wharton School, University of Pennsylvania on BBC Radio 4 ‘In the Balance – EI and Business', January 2014

4. Eagleman, D (2015) The Brain: the Story of You

5. O'Connor, J and Seymour, J (1990) Introducing NLP

6. Cuddy, A (2015) Presence: Bringing Your Boldest Self to Your Biggest Challenges

Chapter 15

1. French, J and Raven, B (1959) The Bases of Power

2. Milgram, S (1963) ‘Behavioral Study of Obedience' Journal of Abnormal and Social Psychology 67

3. McClelland, D and Burnham, D (1976) ‘Power is the great motivator' Harvard Business Review

4. Keltner, D (2016) The Power Paradox: how we gain and lose influence

5. Eddo-Lodge, R (2017) Why I'm No Longer Talking to White People about Race

6. Hymowitz, C and Schellhardt, T (1986) ‘The Glass Ceiling: Why Women Can't Seem to Break the Invisible Barrier that Blocks them from the Top Jobs', Wall Street Journal

7. Noam Chomsky quoted in The Guardian newspaper, 11 May 2017