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148

“The Lord Chamberlain & Censorship,” Leither Magazine, March 9, 2012, доступно на

149

См. Mary M. Crossan, “Improvisation in Action,” Organization Science 9, no. 5 (September – October 1998): 593–99; Dusya Vera and Mary Crossan, “Theatrical Improvisation: Lessons for Organizations,” Organization Studies 25, no. 5 (June 2004): 727–49; Mary M. Crossan, João Vieira da Cunha, Miguel Pina E. Cunha, and Dusya Vera, “Time and Organizational Improvisation,” FEUNL Working Paper No. 410, 2002, доступно на ; Keith Sawyer, Group Genius: The Creative Power of Collaboration (New York: Basic Books, 2007); Patricia Ryan Madson, Improv Wisdom: Don’t Prepare, Just Show Up (New York: Bell Tower, 2005).

150

Zazli Lily Wisker, “The Effect of Personality, Emotional Intelligence and Social Network Characteristics on Sales Performance: The Mediating Roles of Market Intelligence Use, Adaptive Selling Behaviour and Improvisation” (doctoral thesis, University of Waikato, New Zealand, 2011).

151

Laura Janusik and Andrew Wolvin, “24 Hours in a Day: A Listening Update to the Time Studies,” работа была представлена на встрече Международной ассоциации слушания в Салеме, штат Орегон, в 2006 г.

152

Mortimer Adler, How to Speak/How to Listen (New York: Touchstone, 1997), 5.

153

Judith Lee, “10 Ways to Communicate Better with Patients,” Review of Ophthalmology 7, no. 10 (October 2000): 38.

154

Keith Johnstone, Impro: Improvisation and the Theatre (New York: Routledge, 1981), 99.

155

Stephen R. Covey, The 7 Habits of Highly Effective People (New York: Free Press, 1990), 207.

156

Alfred C. Fuller (as told to Hartzell Spence), A Foot in the Door: The Life Appraisal of the Original Fuller Brush Man (New York: McGraw-Hill, 1960), 193.

157

World Health Organization, Global Status Report on Road Safety, 2009, доступно на См. табл. A .2.

158

Ibid., 1, 2. См. табл. 1.

159

James Habyarimana and William Jack, “Heckle and Chide: Results of a Randomized Road Safety Intervention in Kenya,” Journal of Public Economics 95, nos. 11–12 (December 2011): 1438–46.

160

Ibid., 441.

161

Ibid., 444.

162

Yehonatan Turner and Irith Hadas-Halpern, “The Effects of Including a Patient’s Photograph to the Radiographic Examination,” работа представлена на 94-й научной ассамблее и ежегодной встрече Рентгенологического общества Северной Америки 3 декабря 2008 г. См. также “Patient Photos Spur Radiologist Empathy and Eye for Detail,” RSNA Press Release, December 2, 2008; Dina Kraft, “Radiologist Adds a Human Touch: Photos,” New York Times, April 7, 2009.

163

Turner and Hadas-Halpern, “The Effects of Including a Patient’s Photograph.”

164

“Patient Photos Spur Radiologist Empathy and Eye for Detail,” ScienceDaily, December 14, 2008, доступно на .