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1.Лорд Кельвин (или, правильнее, барон Кельвин первый) — титул британского физика, математика и изобретателя Вильяма Томпсона (William Thompson, 1824-1907).

3.Walter K. Lindenmann, “Setting Minimum Standards for Measuring Public Relations Effectiveness,” Public Relations Review 23, no. 4 (1997):402.

4.См.: Gîen M. Broom and David M. Dozier, Using Research in Public Relations: Applications to Program Management (Englewood Cliffs, NJ: Prcnticc-Hall, 1990), и E.W. Brody and Gerald C. Stone, Public Relations Research (New York: Praeger Publishers, 1989), in Public Relations Jour-nal 17, no.l (January 1991): 32-33. См. также рецензию James Grunig на

1. Jonathan Walters, “The Shrink-Proof Bureaucracy”, Governing 5, no. 6 (March 1992): 36.

2. Jeffrey M. Berry, Kent E. Portney, and Ken Thompson, The Rebirth of Urban Democracy (Washington, DC: Brookings Institution, 1993); 113.

3. Robin Pan-Lener, “There’s Room to Grow”, Government Communications (издание National Association of Government Communicators), March 1992, p. 3.

4. “CBS Evening News", September 7, 1993, в отчете Эрика Энгберга (Erik Engberg), в котором тот упоминает о кампании против деятельности PR, проходившей в столице США.

6. James L. Garnett, Communicating for Results in Government (San Francisco: Jossey-Bass,

: 14.

7. Clinton L. Doggett and Lois T. Doggett, U.S. Information Agettcy (New York: Chelsea House Publishers, 1989): 25.

8. Robin Grey, “Inside the Voice of America. Government Radio Has Gone to War — with the" Soviets and with Itself", Columbia Journalism Review 21 (May/June 1982): 26.

9. Mary Grisez Kweit and Robert W. Kweit, “The Politics of Policy Analysis: The Role of Citi zen Participation in Analytic Decision Making”, Policy Studies Review 3, no. 2 (February 1984): 32.

10. Forrest M. Landon, “The Freedom of Information Act: Too Far — or Not Far Enough?" University of Vjrginia Newsletter 72, no. 5, (August 1996): 3.

11. Gregory Streib, “Dusting Off a Forgotten Management Tool: The Citizen Survey”, Pubtic Management 72, no. 7 (August 1990): 17.

12. Там же, 18.

13. George Freeman, “Spring field’s New Take on Citv Hall”, Public Management 78, no. 6 (June 1996): 14. '