Читать «Искусство замечать. Секреты наблюдательности истинных лидеров» онлайн - страница 131

8. Neeru Paharia, Karim S. Kassam, Joshua D. Greene, and Max H. Bazerman, “Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency,” Organizational Behavior and Human Decision Processes 109 (2009): 134–141.

9. См. Bazerman and Moore, Judgment in Managerial Decision Making.

10. David Segal, “Selling It with Extras, or Not at All,” New York Times, September 8, 2012, http://www.nytimes.com/2012/09/09/your-money/sales-incentives-at-staples-draw-complaints-the-haggler.html?pagewanted=all.

11. “Staples Complaint: Staples Refusing to Sell to Customers WhoWon’t Buy Their Service Plan!” My3cents.com, March 9, 2009, http://www.my3cents.com/showReview.cgi?id=50762.

12. Bazerman and Tenbrunsel, Blind Spots.

13. Denise Gellene, “Sears Drops Car Repair Incentives: Retailing. The Company Says ‘Mistakes Have Been Made’ in Its Aggressive Commission Program. But Some Sales Quotas Will Remain in Place,”Los Angeles Times, June 23, 1992, http://articles.latimes.com/1992–06–23/business/fi-900_1_sales-quotas.

14. Carolyn Chen, “Asians Too Smart for Their Own Good?” New York Times, December 29, 2012, http://www.nytimes.com/2012/12/20/opinion/asians-too-smart-for-their-own-good.html.

15. Thomas J. Espenshade and Alexandria Walton Radford, No Longer Separate, Not Yet Equal: Race and Class in Elite College Admission and Campus Life (Princeton, NJ: Princeton University Press, 2009).

16. “Fears of an Asian Quota in the Ivy League,” New York Times, December 19, 2012, http://www.nytimes.com/roomfordebate/2012/12/19/fears-of-an-asian-quota-in-the-ivy-league.

17. John C. Brittain and Richard D. Kahlenberg, “When Wealth Trumps Merit,” New York Times, May 13, 2013, http://www.nytimes.com/roomfordebate/2012/12/19/fears-of-an-asian-quota-in-the-ivy-league/legacy-admissions-favor-wealth-over-merit.

Глава 11. Дело лидеров – не допустить предсказуемые неожиданности

1. Eric Berger, “Keeping Its Head above Water,” Houston Chronicle, December 1, 2001, http://www.chron.com/news/nation-world/article/New-Orleans-faces-doomsday-in-hurricane-scenario-2017771.php.

2. Benjamin Alexander-Birch, “Washing Away,” Times-Picayune (New Orleans), June 23–27, 2002, http://www.nola.com/washingaway/.

3. Joel J. Bourne, “Gone with the Water,” National Geographic, October 2004.

4. “Overview of Governor Kathleen Babineaux Blanco’s Actions in Preparation for and Response to Hurricane Katrina,» Response to the U. S. Senate Committee on Homeland Security and Governmental Affairs Document and Information Request, dated October 7, 2005 and to the U. S. House of Representatives Select Committee to Investigate the Preparation for and Response to Hurricane Katrina, December 2, 2005, 18.

5. Larry Irons, “Hurricane Katrina as a Predictable Surprise,” Homeland Security Affairs 1, no. 2 (2005): 4, http://www.hsaj.org/?article=1.2.7.

6. John S. Petterson, Laura D. Stanley, Edward Glazier, and James Philipp, “A Preliminary Assessment of Social and Economic Impacts Associated with Hurricane Katrina,” American Anthropologist 108, no.4 (2008): 643.