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Примечания

¹ Russell L. Ackoff (1973), Science in the Systems Age: Beyond IE, OR and MS. Operations Research. Vol. 21. P. 664.

² www.polaritypartnerships.com. Мое знакомство с Барри состоялось в 2002 г. во время совместной работы над одним проектом. Мои знания углубились во время дальнейшего обучения на курсе Интенсивного обучения консультированию (Consultant Development Intensive) и прохождения двухгодичной магистерской программы, посвященной полярности.

³ http://editorial.autos.msn.com/new-cars-muscle-versus-mileage?icid=autos 4563

⁴ Ibid.

⁵ Trevor Crow and Maryann Karinch, Forging Healthy Relationships, New Horizon Press, 2013. P. 5.

⁶ John Kenneth Galbraith, Economics, Peace and Laughter, 1971. P. 50.

⁷ George Bernard Shaw, Maxims for Revolutionists, 1903. P. 124.

⁸ Fons Trompenaars and Charles Hampden-Turner, Riding the Waves of Culture, Third Edition, McGraw-Hill, 2011.

⁹ Ibid. P.85.

¹⁰ Dean Hohl and Maryann Karinch, Rangers Lead the Way, Adams Media, 2003. P. 154–155.

¹¹ Michael E. Raynor and Mumtaz Ahmed, Three Rules for Making a Company Truly Great. Harvard Business Review, April 2013. P. 108–117.

¹² Mike Brown, Acer to Stop Making ‘Cheap and Unprofitable Products, Neowin.net //www.neowin.net/news/acer-to-stop-making-cheap-and-unprofitable-products

¹³ Raynor and Ahmed, op. cit.

¹⁴ Dominic Dodd and Ken Favaro, The Three Tensions: Winning the Struggle to Perform Without Compromise, Jossey-Bass, 2007.

¹⁵ Ibid.

¹⁶ www.kotterinternational.com/our-principles/changesteps/changesteps

¹⁷ Ibid.

¹⁸ Robert W. Jacobs, Practical Guide to Real Time Strategic Change, based on material in Real-Time Strategic Change: How to Involve an Entire Organization in Fast and Far-Reaching Change, Berrett-Koehler, 1997.

¹⁹ Tariq K. Muhammad, On Top of the World, Black Enterprise, June 1999, www.blackenterprise.com/mag/on-top-of-the-world/

²⁰ Ibid.

²¹ www2.wwt.com/ content/executive-team

²² www.ssmhc.com/interne-t/home/ssmcorp. nsf/57fcb4c601b6208e8625

73e200544abb/fa639433854c987a862573cc0059fdl6?OpenDocument.

²³ Личное сообщение, 15 октября 2013 г.

²⁴ For more on the important of this see the article by Burkard Polster, Juggle, Maths, and a Beautiful Mind, http://plus.maths.org/content/ juggling-maths-and-beautiful-mind

²⁵ Fred Reichheld and Rob Markey, Winning Results With NPS: Ten Net Promoter Success Stories; How Forward-Thinking Companies Thrive in a Customer-Driven World, The Harvard Business Review, 2011. P. 8–9.

²⁶ Jonathan D. Glater, Faw Firms Feel Strain of Fayoffs and Cutbacks, The New York Times, November 11, 2008.

²⁷ http://lawshucks.com/layoff-tracker/

²⁸ heading Christian Charity IBS-STF UK Announces Plans to Sell Operations Due to Financial Challenges, http://stldistribution. blogspot.com/2 009/11/ibs-stl-uk-trade-communi cat ion.

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