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www.coag.gov.au/a_seamless_national_economy.www.pc.gov.au/projects/ study/coag-reporting/report

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www.tbs-sct.gc.ca/rtrap-parfa/gfrpg-gperf/gfrpg-gperf02-eng.asp

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Triage Statement – предварительная оценка, определяющая потенциальное воздействие регулирующего предложения. – Прим. ред.

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www.theguardian.com/politics/2013/nov/12/public-sector-paidoutsourcing-frms-4-billion-pounds

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www.barnet.gov.uk/info/920056/one_barnet_transformation_programme/904/one_barnet_transformation_programme; www.theguardian.com/local-government-network/2013/aug/09/one-barnet-decision-democracy-alive-and-well; www.barnet.moderngov.co.uk/Data/Cabinet/201011291900/Agenda/Document%204.pdf; www.barnet.gov.uk/news/article/364/barnet_council_publishes_landmark_outsourcing_contract; www.barnet.gov.uk/info/920056/one_barnet_transformation_programme/904/one_barnet_transfor-mation_programme

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Deloitte, Tech Trend 2013, «Elements of the Postdigital»; www.deloitte.com/view/en_US/us/Services/consulting/technology-consulting/technology-2013/index.htm?id=us_furl_cons_general_tt13_main_121212

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www.wired-gov.net/wg/wg-images-1.nsf/img/DNWA-8C6LXT/$fle/Pace-setter.pdf

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www.acus.gov/best-practices/success-story/tsas-ideafactory-the-nextge-neration-suggestion-box-for-the-front-line/

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«Open Collective Innovation, Some Case Examples» by John Bessant and Joe Tidd, 2011; www.iande.info/wp-content/uploads/2011/03/Caseexam-plesOpenCollectiveInnovation.pdf

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«Notably, a number of papers» by Alberto Alesina, Nathaniel Ropes, Professor of Political Economy at Harvard University; www.scholar.harvard.edu/ alesina/publications

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www.oecd.org/newsroom/respondingtothecrisiswhatareoecdcountries doing-tostrengthentheirpublicfnances.htm

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www.thestar.com/news/canada/2014/01/05/canadas_budget_surplus_ could_exceed_forecast_faherty_says.html

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Технология «тайных покупателей» – использование специально подготовленных покупателей для анонимной оценки качества обслуживания потребителей, работы персонала, его честности, для проверки выполнения стандартов качества продуктов и услуг. – Прим. ред.