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143. R. Gunderman, "Why Doctor Ratings Are Misleading," The Atlantic, April 2014, http://www.theatlantic.com/health/print/2014/04/why-doctor-ratings-are-misleading/360476/.

144. C. Doyle, L. Lennox, and D. Bell, "A Systematic Review of Evidence on the Links Between Patient Experience and Clinical Safety and Effectiveness," British Medical Journal 3 (2013): e001570.

145. J. Rossen, "Insult and Injury: How Doctors Are Losing the War Against Trolls," BuzzFeed, April 3, 2014, http://www.buzzfeed.com/jakerossen/insult-and-injury-inside-the-webs-one-sided-war-on-doctors.

146. J. J. Fenton et al., "The Cost of Satisfaction," Archives of Internal Medicine 172, no. 5 (2012):405–411.

147. O. Khazan, "Why Aren't Doctors More Tech-Savvy?" The Atlantic, January 21, 2014, http://www.theatlantic.com/health/archive/2014/01/why-arent-doctors-more-tech-savvy/283178/.

148. J. Bendix, "Can the Doctor-Patient Relationship Survive?" Medical Economics, December 10, 2013, http://medicaleconomics.modernmedicine.com/medical-economics/news/can-doctor-patient-relationship-survive?page=full.

149. R. Harrell, "Why a Patient's Story Matters More Than a Computer Checklist," NPR, November 17, 2013, http://www.npr.org/blogs/health/2013/11/17/242366259/why-a-patient-s-story-matters-more-than-a-computer-checklist.

150. I. Bau, "Health 2.0 v.2013: Integration and Patient Outcomes Are Still Driving Health Technology – but So Should Empathy, Caring, and Communication," Health Policy Consultation Services – Resources for Patient– Centered & Equitable Care, October 4, 2013, http://ignatiu sbau.com/?s=integration+patient+outcomes+health.

151. S. Guglani, "Compassionate Care: A Force for Change," The Lancet 382 (2013): 676.

152. E. Topol, "Machinations of the Machine Age," commencement address at Temple University, 2014, http://www.temple.edu/medicine/tusm_grad_speech_topol.htm.

153. "The Future of Jobs: The Onrushing Wave," The Economist, January 16, 2014, http://www.economist.com/news/briefing/21594264-previous-technological-innovation-has-always-delivered-more-long-run-employment-not-less.

Глава 10

1. «The Future of Healthcare: Virtual Physician Visits & Bedless Hospitals,» Lab Soft News, April 1, 2013, http://labsoftnews.typepad.com/lab_soft_news/2013/04/the-future-of-healthcare-less-emphasis-on-hospital-visits.html.

2. D. DiSanzo, "Op/Ed: Hospital of the Future Will Be a Health Delivery Network," US News & World Report, January 14, 2014, http://health.usnews.com/health-news/hospital-of-tomorrow/articles/2014/01/14/oped-hospital-of-the-future-will-be-a-health-delivery-network.

3. J. Comstock, "Revisiting How Christensen's 'Disruption Innovation' in Healthcare Means Decentralization," MobiHealthNews, March 26, 2014, http://mobihealthnews.com/31470/revisiting-how-christensens-disruption-innovation-in-healthcare-means-decentralization/.