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P. Kalfon et al., «Comparison of Silver-Impregnated with Standard Multi-Lumen Central Venous Catheters in Critically ILL Patients,» Critical Care Medicine 35 (2007): 1032—39.

S. Ghorra et al., «Analysis of the Effect of Conversion from Open to Closed Surgical Intensive Care Units,» Annals of Surgery 2 (1999): 163—71.

Глава 2. Чек-лист

P. S. Meilinger, «When the Fortress Went Down,» Air Force Magazine, Oct. 2004, pp. 78–82.

J. R. Clarke, A. V. Ragone, and L. Greenwald, «Comparisons of Survival Predictions Using Survival Risk Ratios Based on International Classification of Diseases, Ninth Revision and Abbreviated Injury Scale Trauma Diagnosis Codes,» Journal of Trauma 59 (2005): 563—69.

J. V. Stewart, Vital Signs and Resuscitation (Georgetown, TX: Landes Bioscience, 2003).

S. M. Berenholtz et al., «Elimi nating Catheter-Related Bloodstream Infections in the Intensive Care Unit,» Critical Care Medicine 32 (2004): 2014—20.

M. A. Erdek and P. J. Pronovost, «Improvement of Assessment and Treatment of Pain in the Critically ILL,» International Journal for Quality Improvement in Healthcare 16 (2004): 59–64.

S. M. Berenholtz et al., «Improving Care for the Ventilated Patient,» Joint Commission Journal on Quality and Safety 4 (2004): 195–204.

P. J. Pronovost et al., «Improving Com munication in the ICU Using Daily Goals,» Journal of Critical Care 18 (2003): 71–75.

Berenholtz et al., «Improving Care.»

K. Norris, «DMC Ends 2004 in the Black, but Storm Clouds Linger,» Detroit Free Press, March 30, 2005.

P. J. Pronovost et al., «An Intervention to Reduce Catheter-Related Bloodstream Infections in the ICU,» New England Journal of Medicine 355 (2006): 2725—32.

Глава 3. Конец эпохи зодчего

S. Glouberman and B. Zimmerman, «Complicated and Complex Systems: What Would Successful Reform of Medicare Look Like?» discussion paper no. 8, Commission on the Future of Health Care in Canada, Saskatoon, 2002.

Portfolio at www.mcsal.com.

Data from the Dartmouth Atlas of Health Care, www.darmouthatlas.org.

R. J. McNamara, «Robert J. McNamara, SE, FASCE,» Structural Design of Tall and Special Buildings 17 (2008): 493–512.

Joe Morgenstern, «The Fifty-Nine-Story Crisis,» New Yorker, May 29, 1995.

U.S. Census data for 2003 and 2008, www.census.gov; K. Wardhana and F. C. Hadipriono, «Study of Recent Building Failures in the United States,» Journal of Performance of Constructed Facilities 17 (2003): 151–58.

Глава 4. Идея

Hurricane Katrina events and data from E. Scott, «Hurricane Katrina,» Managing Crises: Responses to Large-Scale Emergencies, ed. A. M. Howitt and H. B. Leonard (Washington, D.C.: CQ Press, 2009), pp. 13–74.

Wal-Mart events and data from S. Rosegrant, «Wal-Mart’s Response to Hurricane Katrina,» Managing Crises, pp. 379–406.

D. Gross, «What FEMA Could Learn from Wal-Mart: Less Than You Think,» Slate, Sept. 23, 2005, http://www.slate.com/id/2126832.

Scott, «Hurricane Katrina,» p. 49.

D. L. Roth, Crazy from the Heat (New York: Hyperion, 1997).